Operations Coordinator, Returns

Riverstone Logistics•Spanaway, WA

10h•Hybrid

About The Position

The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site.

Requirements

High School Diploma/GED or equivalent required
Strong people and operational management skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Experience with routing, scheduling, and checking on delivery status
Ability to embrace new technology

Responsibilities

Adhere to LEAN six sigma principles throughout the warehouse
Following SOPs for the product return and truck check-in process each day
Ensuring accuracy with reason codes for each item that is returned to the facility
Ensuring timely reporting of returns compliance
Ensuring key performance indicators are met
Support for activities related to dispatching, routing, and tracking transportation
Supporting an environment that fosters open and positive team communication
Building a strong rapport with our Motor Carriers and clients
Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
Performing other duties as assigned