Operations Coordinator - Remarketing & Subrogation

1st Financial Bank USA•Farmington, CT

23d•$45,000 - $50,000•Onsite

About The Position

As a member of the Fleet Operations team, you will be working closely with our Operations Coordinators as well as the Customer Experience team to coordinate the disposal & sale of fleet vehicles nationwide in a fast paced, customer service-oriented work environment. Motorlease is a fleet management company with a culture built on family values & a bold vision for the future. With nearly 80 years in business, we are a pioneer in the fleet leasing & fleet management industry with a customer centric focus. Motorlease offers a simple, high touch & high-value service that is individualized for our customers. We are committed to being a part of improving our customers' productivity & success.

Requirements

Bachelor's degree preferred
Strong negotiation & analytical skills
Management of multiple tasks while maintaining a high quality of work
Ability to demonstrate ownership & responsibility
Exceptional time management, effective planning & organizational skills
Ability to effectively interact at all levels of the organization as well as with external customers & vendors
Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred

Responsibilities

Manage the vehicle sale process nationwide coordinating with Drivers, Companies, Dealers, & Auctions
Establish vehicle sale pricing using company established guidelines
Obtain & analyze off lease vehicle condition reports
Review vehicle condition reports and bill vehicle damage within company established guidelines
Validate required documents, dates and information have been provided and accurate
Monitor exceptions & ensure timely response from business partners & third-party vendors
Escalate aged items & drive resolution
Maintain sale benchmarking data
Identify market trends & auction performance
Assist in developing, monitoring & maintaining key metrics
Identify and validate damage claims for subrogation
Negotiate with insurance companies to recover damages
Identify and develop cost savings methods and opportunities
Assist with overflow support of maintenance PO calls
Maintenance PO calls assist customers with maintenance repairs needed on their vehicles by acting as a liaison between customers and repair shops, approving vehicle repairs across the country
Work collaboratively with all cross-functional groups, including management, customer support, business development & accounting
Provide overflow support for other team members to ensure that client needs are met
Assist with process improvement initiatives, improving workflow & identifying efficiencies & cost savings
Various projects & assignments