Operations Coordinator - Production Planning

Ross Environmental Services, Inc.•Eaton Township, OH

3d•Onsite

About The Position

This role is responsible for managing shipment discrepancies, providing customer service related to these discrepancies, supporting production planning operations, ensuring regulatory compliance, and contributing to continuous improvement initiatives. The position involves working both indoors and outdoors in a plant environment and requires strong organizational, analytical, and communication skills.

Requirements

Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.
Position requires customer contact.
Must possess excellent interpersonal, written and verbal communications skills.
Must be highly organized, analytical, and able to problem solve to meet business objectives.
Must be willing to work additional hours or off-hours as required to meet business objectives.
Must be proficient in MS Office.

Nice To Haves

Bachelor’s degree or higher is preferred, equivalent experience will be considered.

Responsibilities

Manages the facility quantity discrepancy process, ensuring timely and compliant resolution.
Coordinates discrepancy investigations with customers and internal departments.
Maintains discrepancy records, receipt maintenance, and manifest validation systems.
Monitors discrepancy trends and recommends process improvements to reduce recurring issues.
Serves as primary customer contact for quantity discrepancies.
Builds positive customer relationships through timely communication and resolution.
Provides technical support regarding shipment documentation and discrepancy resolution.
Supports Production Planning through operational reporting, inventory tracking, setup planning, and recordkeeping compliance requirements.
Ensures records comply with company procedures, permit requirements, and applicable environmental regulations.
Assigns billing codes to waste receipts and coordinates with Accounts Receivable for invoicing.
Manage bulk weight ticket process with internal departments.
Coordinates Ross palletization requirements for incoming shipments.
Assists with creation of shipper packets for receiving.
Works with Optimization department regarding hold area inventory management.
Creates, review, and maintain documentation supporting shipment receipt and discrepancy resolution.
Maintain electronic and physical document management systems for Production Planning.
Supports regulatory inspections and internal audits through accurate documentation.
Assists with procedure development and implementation.
Supports continuous improvement initiatives to improve safety, compliance, customer satisfaction, and operational efficiency.
Participates in Receiving Department on-call rotation.
Cross-trains in Receiving, QAQC, Production Planning, and other operational functions.
Supports ISO 14001 and ISO 45001 Management Systems.
Performs other duties as assigned.