Operations Coordinator, Medicare & Individual Health

Hub International Insurance•Cincinnati, OH

23h•Onsite

About The Position

The Operations Coordinator for Medicare and Individual Health Insurance is a multifaceted role responsible for the day-to-day operations of the Medicare and Individual health insurance lines of business. This position serves as a central point of coordination across sales, service, compliance, finance, and carrier partners. Key responsibilities span policy management, commission reconciliation, HOUSE account auditing and ongoing system and data integrity initiatives. The ideal candidate is highly organized, analytically minded, and detailed-oriented, thriving in a fast-paced, cross-functional environment.

Requirements

2+ years of experience in health insurance operations, or a related insurance coordination role preferred.
Experience with commission reconciliation, financial auditing, or revenue reporting in an insurance or financial services environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational and analytical skills with the ability to manage multiple priorities and meet strict enrollment, financial reporting, and compliance deadlines.
Excellent written and verbal communication skills; comfortable interacting with agents, carriers, compliance teams, and finance partners.
1-2 years of relevant experience

Nice To Haves

Bachelor’s degree in business administration, Healthcare Management, Finance, or a related field preferred, or equivalent experience.

Responsibilities

Manage and track enrollment applications, policy changes, and service requests across Agency Book of Business
Create and maintain accurate client records in all client management systems
Resolve application discrepancies, pending items, and enrollment status issues in a timely manner
Continuously update and reorganize Department folders to improve accessibility, workflow efficiency, and audit readiness in alignment with departmental goals
Assist the Operations Manager in reviewing monthly activity reports to identify missing or mis-posted commissions on a quarterly basis
Report missing commissions and overrides to Carriers on a semi-annual basis, ensuring all discrepancies are documented and tracked to resolution
Update commission schedules per carrier on an annual basis to reflect current compensation agreements

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Focus on creating a meaningful environment through employee engagement events.
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives