Operations Coordinator II

Meta Platforms•Chicago, IL

4d•Onsite

About The Position

This role focuses on managing day-to-day headcount operations, including position releases, hiring request workflows, and organizational data. The position also involves driving improvements to tracking tools, reporting, and team processes. The role is project-based with a focus on improving operational metrics and developing Standard Operating Procedures (SOPs).

Requirements

Should be able to receive general guidance and work independently and as part of team.
Should be able to think creatively and influence project/program assignment.
Strong attention to detail & organizational skills.
Some general project management skills.
Ability to work in ambiguous situations and figure out potential solutions.
Ability to understand and navigate complex organizational structures.
Ability to learn and adapt to new tools and systems (e.g., OrgTool, GSD).
Proficiency in G-Suite.
Some level of position management experience.
Data entry experience.
Database management and data visualization.
Excellent communication and writing skills.

Nice To Haves

Strong analytical and problem-solving skills.
Workforce management system experience.
File management and document version control.

Responsibilities

Manage and review the queue of organizational change requests.
Support movement in and out of the departmental headcount reserve by making updates in the workforce management system.
Pull organizational data exports when needed.
Work with cross-functional partners to help unblock open positions if there are any roadblocks.
Assign workflows to incoming hiring requests.
Ensure requests are progressing through approval queues and close out completed tickets.
Own and improve the headcount release tracker for next year.
Explore integrations/automations for the release tracker.
Own and improve operational metrics that we report out on.
Capture and develop team’s Standard Operating Procedures (SOPs) in partnership.