Operations Control Specialist

Life Link III • Shoreview, MN

13h • $33 - $39 • Onsite

About The Position

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-art aircraft. We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration. Life Link III’s Operations Control Specialist emphasizes safety, excellence, and collaboration in its approach to realizing Life Link III’s mission and values. Our Operations Control Specialist ensures all flights conducted by Life Link III meet established safety protocols and are in compliance with FAA regulations. This team works in conjunction with our Communication Specialists assuring coordination of all aspects of Life Link III transports. This team is responsible for communicating with flight crews, pilots in command (PIC), weather service, communication centers, hospitals, fixed-base operator (FBO) and other services.

Requirements

• High school diploma or equivalent
• Knowledge of FAA and other regulatory requirements
• 2+ years’ experience as helicopter or airplane pilot, flight navigator, air traffic controller (ATC), meteorologist, or air ambulance communication center flight follower required
• Team oriented and work effectively with customers
• Professional and efficient written and oral communication skills
• Demonstrated ability to read and interpret aviation weather information
• Must be able to respond quickly and prioritize tasks
• Ability to work scheduled overnight shifts
• Proficient in use of Microsoft Office applications and daily computer use
• Knowledgeable in the principles and applications of air medical resource management
• Build a working knowledge of CFR 14, 135, and Life Link III’s General Operations Manual (GOM)
• Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.
• As a pre-condition of employment, all applicants must be authorized to work in the United States.

Nice To Haves

• FAA Commercial/Instrument certificate preferred
• FAA Dispatcher certificate preferred

Responsibilities

• Coordinate with Communication Center Specialists and pilots when conditions indicate risk factors or weather place a base or area under risk
• Verify accuracy of all FAA documents
• Review all flight risk assessments as required with the pilot in command in accordance with all applicable rules and regulations
• Monitor and oversee safe conduct of flight operations
• Coordinate services needed for flights in progress (fuel, hangar space, flight authorizations through restricted areas)
• Provide weather updates to flights in progress
• Monitor crew duty time limitations, currency requirements, and aircraft status to assure compliance with Federal Aviation Regulations (FAR)
• Maintain currency of all operation manuals and regulatory requirements
• Understand and utilize all appropriate features of radio, telephone equipment, and other equipment updates as they are installed
• Responsible for supporting company Safety Management System activities
• Anticipate and meet the needs to both internal and external customers. Delivers high-quality products and services; committed to continuous improvement
• Maintain a high standard of performance with an unwavering commitment to quality and operational practices
• Ethical and authentic in work practices and job tasks doing what is best for our customers through process efficiency, organization efficiency, and accountability

Benefits

• Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
• Health Savings Account (HSA) with employer match
• 401k with employer match fully vested
• Generous paid leave and paid time off to foster work/life balance
• Life, disability, critical illness, and accident insurance
• Tuition/Training reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED