Operations Control Specialist

Global Medical Response•Lewisville, TX

11h•Onsite

About The Position

The Operational Control Specialist (OCS) maximizes joint operation responsibility by delivering real-time comprehensive aviation support services to Helicopter Air Ambulance (HAA) duty pilots. The OCS shall monitor and assist with aviation decision-making related to risk, safety, and compliance per published standards. The OCS exercises operational control over company resources for safe and efficient HAA operations.

Requirements

Excellent computer skills, including M.S. Office and flight/weather tracking software
Ability to maintain composure under pressure, work effectively and accurately with frequent interruptions, and set/reset multiple priorities
Ability to communicate professionally, effectively, and persuasively both orally and written at all levels of the organization
Highly knowledgeable of the FAR/AIM, Operations Manual, Operations Specifications, Flight Manuals, and other resources pertinent to flight operations
Ability to work within a robust team environment
Excellent interpersonal and customer service skills

Nice To Haves

Commercial/Instrument pilot license (helicopter preferred)
Experience in Part 135 helicopter EMS industry desired
Meteorologist background desired
Critical Thinking at an Operational level

Responsibilities

Direct resources as required to promote safe and efficient operations
Review flight risk assessments submitted before each flight and address and mitigate elevated risk when applicable
Communicate with the appropriate communications center and pilot regarding known and perceived risks related to each flight
Obtain and disseminate information to duty pilots as it pertains to routes, facilities, NOTAMS, Navaids, TFRs, and company policies
Monitor and interpret multiple weather resources on an ongoing basis, to include all elements of a standard weather briefing
Serve as a resource for pilots concerning weather interpretation and updates
Utilize OCC computer-based flight tracking software
Assist Communication Specialists as needed during emergency events
Provide strong problem-solving skills