SFO Operations Control Center Specialist

Swissport International AG•Burlingame, CA

30d•Onsite

About The Position

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. The Operations Control Center (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning & both internal and external communication The Specialist communicates with our airline customers, airport authorities and central planning team as well as the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure our operational and financial KPIs are met.

Requirements

At least 1 year of operational experience
Good working knowledge of the issues involved in managing a labor-intensive workforce.
Excellent planning and communication skills.
Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
Ability to quickly and accurately assess situations and instigate corrective action.
Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
Strong verbal communication, interpersonal and relationship-building skills.
Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.

Nice To Haves

bachelor’s degree Preferred

Responsibilities

Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
Produce daily KPI reports and conduct daily briefing with station management team.
Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges)
Be first point of contact for all Customer Airlines and departmental representatives.
Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.