Operations Control Center Operator

Globalstar•Covington, LA

1d•Onsite

About The Position

Under supervision of OCC Management, the OCC Operator performs support of network infrastructure. The OCC Operator performs monitoring and troubleshooting of the telecommunications, network, and satellite operations. Having outstanding interpersonal and communication skills that allow them to work efficiently with other team members to maintain the successful operation of our global ground (Gateways) and space-based (Satellite) networks.

Requirements

Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
Ability to meet multiple deadlines in a fast-paced environment
Ability to effectively manage time and prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Proficiency with Microsoft Office
Problem solving skills
Good understanding of workstation operations, computer operating systems and network monitoring tools
Bachelor’s degree in related field or equivalent work experience
Experience with Technical Support, Customer Service, and other troubleshooting entities
Complete all required training and certification within the prescribed timeframe
Flexible shift schedule to support 24/7/365 network operations
Experience with PowerBi, Grafana and Linux

Nice To Haves

CCNA certified a plus

Responsibilities

Learn the components, functions, and interfaces of the Globalstar networks.
Monitor and control the Globalstar worldwide ground and space-based networks using customized and standard network monitoring tools.
Learn the details of commanding and controlling the Globalstar Satellite Constellation.
Use experience, trending analysis, and external input to prevent or minimize system outages.
Isolate and resolve any network issues in a timely manner and document all activities with the “JIRA” ticketing system.
Work with Gateway, Satellite, System Engineering, Information Technology, Customer Relations, and other Globalstar departments to ensure the successful operation of the Globalstar network.
Draft and maintain operations procedures, training materials, and other documents.
Complete all required training and certification within the prescribed timeframe.