Operations Continuous Improvement - Technical Procedure Writer (Full-Time)

Golden 1 Credit Union•Sacramento, CA

1d•Onsite

About The Position

Golden 1 Credit Union is seeking a strategic and analytical procedural documentation professional to join their Operations Continuous Improvement department. This full-time role involves transforming complex business processes and regulatory requirements into clear, actionable guidance. The ideal candidate will independently manage multiple projects, collaborate with stakeholders, and ensure operational efficiency, compliance, and service quality. This position requires a strong understanding of credit union operations and regulatory compliance.

Requirements

Bachelor’s Degree in English, Communications, Technical Writing, or related field.
5+ years in writing procedural documentation, preferably in the financial services industry.

Responsibilities

Makes strategic decisions related to content sets, user experience, quality, and training.
Acts as a subject matter expert for procedural writing and/or credit union and banking processes.
Independently determines documentation structure, standards, and content to support organizational objectives and regulatory compliance.
Influences operational efficiency, regulatory compliance, and the quality of service across Golden 1 (Operation, Member Service Contact Center, Compliance, and Retail).
Exercises discretion and independent judgment in interpreting complex regulatory requirements and translating them into actionable documentation.
Leads documentation projects from inception to completion with minimal supervision, including developing project plans, setting priorities, and resolving complex issues.
Develops and maintains relationships with subject matter experts, supervisors, managers, and senior leaders.
Develops, writes, and revises assigned procedures for clarity, conciseness, consistency, and accuracy.
Obtains required background information through research and interviews with business process owners, managers, supervisors, and frontline staff.
Translates complex, non-standardized process information into easily understandable procedural content for multiple audiences.
Creates and edits screenshots, process flow diagrams, and other visual aids, as required.
Submits draft documentation to peers and writing manager for further review or edits.
Effectively and independently manages review processes, communications, and required resources for assigned projects.
Tracks and updates procedures for compliance and audit findings, regulatory changes, and internal process or policy updates, as required by business units.
Assesses and incorporates any system-wide changes that impact documentation.
Assists in implementing approved procedures by coordinating the distribution of documents to staff and responding to any questions that may arise.
Maintains complete and accurate project status reporting for assigned projects and deliverables.
Obtains and maintains a thorough knowledge of credit union policies and procedures, products and services, systems, and software, as needed.
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Maintains ongoing professional development.
Participates in ad hoc project teams.
Performs other duties as assigned.