Operations Consultant

Bank of America•Atlanta, GA

3d•Onsite

About The Position

This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s). This role supports commercial clients within the Global Leasing division. Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner. Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. The Operations Consultant will work within the Commercial Leasing Client Services Department to assist clients with questions or issues regarding their leases and loans received via phone and/or email correspondence. Additional responsibilities include the resolution of complex problems including research and analysis work in a team environment.

Requirements

Minimum of 3 yrs of Customer Service experience
Minimum of 2 yrs of financial services/product experience
Proficient in Microsoft Word, Excel and Outlook
Exceptional verbal & written communication skills
Critical Thinking & analytical skills
Strong problem solving and organizational skills including ability to multi-task, prioritize and exhibit flexibility
Excellent attention to detail and organizational skills
Team player & self-starter
Risk Management
Influencing Skills
Strong technical skills

Nice To Haves

Working knowledge of commercial and business leases

Responsibilities

Day-to-day resolution of complex problems
Research and execution of complex transactions
Support commercial clients within the Global Leasing division
Bring new thoughts and ideas to teams to drive innovation and unique solutions
Work among diverse viewpoints to determine the best path forward
Connect with a diverse set of clients to understand future business needs
Challenge the status quo and promote positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working
Assist clients with questions or issues regarding their leases and loans received via phone and/or email correspondence
Resolution of complex problems including research and analysis work in a team environment