Operations Consultant

Voya Financial • New York, MA

1d • $60,000 - $70,000 • Remote

About The Position

As an Operations Consultant, you will be responsible for supporting the successful implementation and ongoing administration of the Benefitfocus eExchange Platform. The eExchange solution enables health plan clients to accept enrollment information from benefits administration platforms outside of the Benefitfocus ecosystem. In this client-facing role, you will leverage your product expertise and consultative skills while partnering directly with health plans, brokers, employer groups, and technical contacts. You will configure solutions, manage testing activities, troubleshoot issues, and provide guidance that helps customers achieve successful enrollment data exchanges. This role requires a self-motivated, customer-focused professional who consistently delivers on commitments and builds strong relationships with both clients and internal stakeholders.

Requirements

• High School Diploma or GED required; bachelor’s degree preferred. High School Diploma/GED +2 years’ experience may be considered in lieu of a bachelor’s degree.
• Basic understanding of project implementation methodologies and techniques.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Ability to quickly learn proprietary technologies through training, collaboration, and self-directed learning.
• Strong planning, organizational, and scheduling skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and deliver results in a client-facing environment.

Nice To Haves

• 1-2+ years of related professional experience.
• Bachelor’s degree preferred.
• Knowledge of ANSI 834 enrollment files.
• Experience working with Salesforce.
• Industry experience in insurance, benefits administration, benefits consulting, healthcare, SaaS, or business process outsourcing (BPO) environments.
• Experience supporting client implementations, enrollment operations, or healthcare data exchange solutions.

Responsibilities

• Enforce and communicate business requirements for health plan partners within their eExchange solutions.
• Demonstrate knowledge of healthcare enrollment processes and the electronic transmission of enrollment data between trading partners.
• Facilitate project meetings supporting customer implementations, renewals, and ongoing operational initiatives.
• Assess client business needs and proactively recommend effective solutions.
• Partner directly with customers to troubleshoot, research, and resolve operational and technical issues.
• Lead and participate in client calls to establish, validate, and maintain successful enrollment file exchanges.
• Manage multiple priorities and projects simultaneously across various systems and applications.
• Collaborate effectively with operations teams, HR contacts, engineering teams, brokers, health plans, and executive stakeholders.
• Deliver a high level of service aligned with Benefitfocus’s white-glove client experience.
• Perform additional duties and responsibilities as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED