Operations Coach-U

Ameriprise•Minneapolis, MN

3d•Onsite

About The Position

We have an exciting opportunity for an Operations Coach to join our team at Ameriprise. In this role, you will provide guidance, coaching, and indirect leadership to peers on operational processes, policies, and best practices related to money movement transaction requests. You will research and respond to complex issues, ensuring timely resolution of problems as they arise. Additionally, you will support quality management processes and serve as a subject matter expert for a range of business-driven initiatives. This position requires a strong commitment to compliance, ensuring that all transaction processing adheres to applicable industry regulations as well as internal policies and procedures.

Requirements

High school diploma or GED required.
3–5 years of relevant experience; post-secondary education may be combined with experience to meet requirements.
Minimum of 3 years’ experience in a service call center or transaction processing environment.
Strong attention to detail with the ability to meet tight deadlines while maintaining accuracy.
Effective written and verbal communication skills.
Demonstrated analytical, problem-solving, and issue resolution abilities.
Proven ability to build relationships and influence others without direct authority.

Nice To Haves

Experience in financial services or product-specific environments.
Familiarity with Ameriprise policies and procedures.
Banking experience, particularly with wires, ACH, and check processing.

Responsibilities

Research, analyze, and resolve advanced and complex transaction and inquiry issues.
Provide clear explanations of policies, resolutions, and required actions to advisors, clients, and business partners.
Mentor peers on processes, procedures, and issue resolution.
Support training efforts by guiding less-experienced team members on systems and operational practices.
Perform daily operational tasks, including auditing and transaction processing.
Participate in projects and departmental initiatives, often serving as a subject matter expert.