Operations Coach, Franchise Performance

Driven Brands Inc.•United States of America - Remote CA, CA

1d•$66,500 - $118,800•Remote

About The Position

We are looking for an Operations Coach to partner directly with 1-800 Radiator franchise owners and help them improve business performance through data-driven insights. This is not a traditional analytics role. While you’ll work with data and reporting, your primary focus is helping operators understand what’s happening in their business, why it’s happening, and what actions to take next. You will act as a trusted advisor to franchisees, turning complex data into clear, actionable recommendations that drive revenue growth, profitability, and operational improvement.

Requirements

Strong analytical mindset with the ability to interpret data and connect it to business outcomes
Exceptional communication skills — able to explain complex concepts in a clear, practical way
Comfortable working directly with operators and influencing decisions
Proficiency in Excel
Experience with SQL and Python
Familiarity with BI tools (Qlik, Tableau, Power BI) is a plus
Ability to balance data, business judgment, and real-world operational constraints

Nice To Haves

Thinks like an operator, not just an analyst
Can turn data into a clear story and action plan
Naturally curious and focused on solving business problems
Enjoys working in a fast-paced, team-oriented environment

Responsibilities

Partner with franchise owners to analyze performance and identify opportunities to improve sales and profitability
Translate reports, KPIs, and dashboards into simple, actionable insights
Lead performance conversations and help operators prioritize the right actions to drive results
Identify trends, gaps, and best practices across the network
Support and enhance reporting where needed, focusing on clarity and usability over complexity
Collaborate with internal teams (Operations, Finance, Analytics) to align on key initiatives and performance drivers