Operations Client Service, Assistant Vice President

State Street•Quincy, MA

About The Position

In this role, you would be responsible for managing medium to large sized clients and supporting Vice Presidents or Senior Vice Presidents with the larger/more complex relationships within the business unit. You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

Requirements

Experience in relationship management, strong verbal and written communications skills, and some experience with presentations a must.
Must possess leadership skills.
BS/BA degree required.
Must have a minimum of 7 years of related experience, preferably in financial services industry.

Nice To Haves

Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.
If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Responsibilities

Responsible for the day to day management and successful long-term relationships of assigned accounts.
Relationships individually managed are generally large sized.
Begins to focus on strategic aspects of maintaining and growing long-term relationships.
Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
Proactive identification of client needs and potential internal issues impacting client satisfaction.
Works closely with internal teams and clients.
Facilitates communication between Client Service Operations & other business units to ensure an effective operating environment.
Works with senior management keeping them informed of new developments, service issues, and new business opportunities.
May be responsible for client retention and revenue expansion through existing services and cross sell.
Identifies potential barriers to exit through strategic value-added services.
May be asked to develop and present fee proposals to VP or SVP for review and approval.
May negotiate fees on relationships individually managed.
Ensures fee schedules are properly implemented, and receivables are collected in a timely manner.
Provides overall project management for client related initiatives.
Acts as a liaison between business units to ensure successful implementation.
Manages internal and client expectations.
Manages conversion/start-up of new client relationships with input/contact from VP or SVP.
Prepares internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy.

Benefits

competitive and comprehensive benefits packages
generous medical care
insurance
savings plans
Flexible Work Programs
wealth of development programs
educational support
paid volunteer days
matching gift programs
access to employee networks
retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans