Operations Client Relationship Management Associate

Nomura Holdings, inc.•New York, NY

9d•$120,000 - $130,000•Onsite

About The Position

The Operational Client Relationship Management (OCRM) is a new team that manages the operational relationships with our priority client base. This is an exciting opportunity to be part of a new team. The team focuses on connecting our clients with the capabilities of our organisation, whilst providing a consistent approach to how we engage and service our clients. OCRM provides value-added services in response to the ongoing changes in the market and regulatory environment by partnering with our key clients. Nomura is entering a new phase of client engagement, making this an exciting opportunity to expand the team.

Requirements

Strong knowledge of financial service products and associated processes.
Understanding of post-trade operations, settlement processes and reconciliation procedures.
Familiarity with regulatory frameworks.
Client query management and troubleshooting.
Excellent written and verbal communication skills.
A genuine interest in developing a thorough understanding of the business and Nomura’s clients, as well as taking a proactive approach to work at hand.
Attention to detail, as well as the ability to solve problems quickly and efficiently, is essential.
Understand risk and control frameworks, with the ability to escalate effectively.
Confident in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner.
Build and influence relationships across cross-functional and cross-regional teams.
Strong time management and ability to work under pressure.
Ability to anticipate problems, potential risks and propose solutions.
Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
Minimum of three years’ experience within financial services, ideally within operations, post-trade services, or client relationship management functions.

Nice To Haves

The successful candidate must have the ability to forge strong relationships with our key clients and be flexible in their approach.
Strong client interaction and consistently high professional standards are key.
Demonstrate effective leadership and participation in cross-functional and cross-regional teams.
Highly organised, with the ability to manage multiple priorities effectively and efficiently while maintaining a strong client service focus and a clear understanding of client needs.

Responsibilities

Partner with Sales, SRM (Senior Relationship Manager) Front Office Client Account Management, Operations and other corporate functions to facilitate client relationships.
Maintain regular communication with clients to support a best-in-class client service experience.
Coordinate across corporate functions to ensure clients’ needs are met.
Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise.
Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
Prepare high-quality client materials for meetings and in response to client requests.
Summarise periodic client metrics collaborating with the Business Transformation function to deliver MI requested by clients.
Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of initiatives, technology strategy and internal behavioural change to enhance client service.
Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.
Support clients seeking to understand how technology and AI tools can be applied within post-trade operations.