Operations Clerk

Locus•Richmond, VA

11d•$45,000 - $49,000•Hybrid

About The Position

The Operations Clerk is an entry-level position that supports the daily functions of the Loan Operations department and the administration of the Guarantee program. This role plays a key part in ensuring the accurate handling of loan documentation, transaction processing, and program reporting.

Requirements

High School diploma or equivalent
Excellent Word, Excel, and Windows file management skills are mandatory
Proficient in the use of web conferencing platforms such as Microsoft Teams or similar software
Demonstrated web research skills
Familiarity with Outlook or similar network-based email and calendar software
Must be able to work independently in a stable remote environment
Ability to communicate verbally across all levels of the organization in a clear, concise and confident manner
Ability to write accurate, clear and organized communications, incorporating a range of information and analysis
Ability to document workflow and procedures

Nice To Haves

Experience of 1-3 years related experience and/or training is a plus
Accounting and/or banking and knowledge of basic accounting principles, practices, and standards,is a plus, not a requirement

Responsibilities

Performs research and responds to general loan account questions
Handles officer change updates
Add/update customer’s contact information
Maintains accuracy and completeness of customer files
Set up ACH information for customer payments
Provide payoff quotes to internal customers
Provide customer billing statements
Manage document tracking exceptions
Index loan documentation to core Locus system
File all physical loan documents
Scan training documents and file as applicable
Retrieve and provide files for review by lenders and auditors
Release collateral on loans such as UCCs, Titles and Deeds of Trust
Send paid loan documents to customers
Transfer paid loan files for review and document retention
Provide timely filing of UCC Continuations
Onboarding new and/or updating IIS clients and their assets into appropriate LOCUS systems
Invoicing for Underwriting fees
Collect documents needed using closing checklist
Draft Guarantee Agreement
Work with RM to complete closing
Invoices, Monthly/Quarterly/Annual billing for all Investors
Prepare amendments/waivers and modifications
Send out reminders to guarantee beneficiaries and loan borrowers regarding required reporting
Collect and save reporting in appropriate digital location
Track reporting compliance and provide updates to CIGP and Impact Investment Services teams
Work closely with the Data Analyst for data entry accuracy
Provide back-up coverage for other operations personnel
Assist external and internal customers with questions regarding loans as needed