Operations Clerk

Career finder•Town of Ackley, WI

1d•$30 - $40•Onsite

About The Position

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking an Operations Clerk in our Wausau, Wisconsin location. This position is represented by Local No. 420 IUOE. The Operations Clerk will perform general clerical duties such as data entry, filing, maintaining records. The individual will provide efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, creating and routing job packets.

Requirements

High School Diploma, HSED, or GED
3 years customer service experience
Experience with computers, including window-based pc environment

Nice To Haves

Delivery of customer service and sales; including inbound/outbound calls

Responsibilities

Process third-party billings
Process Work Requests
create, run and maintain queries in the work management system
update job tasks as required
process information updates
create job packets, including equipment tags
request locates
release job to construction and maintenance personnel
job closings
Process daily orders
Update systems such as ARCOS, Resource Tracker and OM Web
Handle Customer Requests by communicating information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.)
Monitor radio, pagers, and telephone for support of crews
Maintain Records by entering information into appropriate systems and filing records.
Assist in Resource Scheduling by coordinating routine gas and electric work to construction and maintenance personnel
Maintain Quality Service by following distribution standards, company policies, and procedures and providing necessary support for customer restoration efforts and gas emergencies