Operations Clerk

RailWorks•Niagara-on-the-Lake, ON

3d•Hybrid

About The Position

Reporting to the Project Manager, the Operations Clerk is accountable for a multitude of tasks. The Operations Clerk is responsible for the Enterprise Asset Management System (EAM) and is involved in different stages of asset management. The Operations Clerk provides support to clients either via phone or email on a 24/7 shift work basis. This includes but is not limited to safety, document control, and dispatching, scheduling, and field communications. Errors in judgment by the Operations Clerk could result in significant safety concerns, disruption to revenue operations and service resulting in loss of revenue to the customer and liquidated damages to PNR, non-fulfilment of contract budget commitments and other financial goals, damage to PNR’s corporate image and credibility.

Requirements

Minimum 1-3 years of customer service, administrative and/or similar experience
Must rapidly acquire a thorough knowledge of PNR and customer department organizational structure, operations, policies and procedures applicable to the work performed.
Must attend and successfully complete any trainings required to suit the positions requirements.
Pre-employment background and reference checks will be required.
Strong knowledge of MS Office products including Word, Excel and PowerPoint
Must possess a sound judgement with highly developed time management, organizational, interpersonal, and analytical/problem solving skills.
Must possess strong oral and written communication skills.
Must possess the ability to multi-task in a fast paced, high pressure environment and meet demanding timelines.
Must possess the ability to pay attention to detail at a high level.
Familiarity with computers and computer-based techniques/applications related to the work are essential.

Nice To Haves

Office Administration Certificate is an asset
Experience in a fast-paced call centre/office setting is an asset
Ability to read and understand diagrams and schematics is an asset.
A demonstrated ability to motivate and influence a diverse group of internal and external contract stakeholders to achieve the goals of the contract would be an asset.
Ability to assess and reorganize priorities to suit changing requirements.

Responsibilities

Accurately log work orders and other related forms into EAM
Ability to multi-task/manage a varied workload & evolving tasks
High level of problem-solving skills
Ability to extrapolate information and procedures based on historical experience to apply to current situations
Ability to represent the company in a professional manner
Ability to meet deadlines
Excellent organizational and time management
Ability to work independently and take ownership of issues, tasks, and problems
Assists in the development and implementation of procedures within broad policies of PNR and any customers we work with.
Work with internal and external stakeholders to build and improve processes for asset management and adjacent activities.
Create and update knowledge articles for EAM processes and procedures.
Other duties and responsibilities as required.