Operations Clerk

Pendleton Community Bank, Inc•Franklin, WV

1d•$18 - $23•Onsite

About The Position

The Operations Clerk position at Franklin Financial Center is responsible for a variety of daily financial processing tasks. This role involves handling ACH and Check 21 files, wires, NSF items, non-posted items, and customer disputes. The clerk will also be responsible for account maintenance, reviewing items for stop payments, updating rates, and processing end-of-month files. Additionally, the position requires verifying new account information, scanning and indexing documents, processing cash management customer files, and reviewing daily reports to ensure adherence to policies. The role also involves setting up ACH and AFT transfers, investigating and correcting errors, processing wire transfers, and maintaining inter-departmental relationships. Compliance with banking regulations such as BSA, OFAC, USA PATRIOT ACT, and CDD is crucial, including reporting suspicious activities. The position also encourages active participation in community events to represent the bank positively.

Requirements

High School Diploma / GED
Strong verbal and written communications skills
Strong relationship-building skills
Excellent time management skills and be attentive to detail
Adequate computer skills and ability to work with Microsoft Word and Excel
Ability to work independently as well as complete projects using a team approach

Nice To Haves

5+ years of banking experience

Responsibilities

Receiving and processing ACH files and Check 21 files, wires, processing NSF items and non-posted items, processing customer disputes, keying and check back of account maintenance, review items for stop payments on accounts, update rates as required, and processing end of month/beginning of month files.
Receive information about new accounts, verify account information in system, and scan and index documents into archive system.
Process Cash Management Customer files daily and bill accordingly.
Review previous day's reports to verify adherence to internal policy and procedures by team members processing accounts and transactions for customers.
Update Fed Fund and deposit rates as requested.
Set up customer requested deposit ACH transfers and AFT transfers.
Key and verify account maintenance.
Investigate and correct errors upon customers' request, according to customer and bank records.
Process incoming and outgoing wire transfers of funds.
Maintain strong working relationships with all other departments, such as financial centers.
Comply with Bank Secrecy Act (BSA), the Office of Foreign Assets Control (OFAC), the USA PATRIOT ACT (CIP), Customer Due Diligence (CDD), including reporting suspicious activities to the BSA Department as well as other banking and company regulations and rules.
Actively participate in community and civic organizations, as appropriate, to positively reflect the bank and the community.
Other duties assigned as may be deemed necessary to support Bank activities.