Operations Clerk

First Student•Hamden, CT

5d•Hybrid

About The Position

At First Student, our Operations Clerks play a key role in supporting both our internal operations and our customer partnerships. This is a unique, off-site position based at the Board of Education, working directly with the customer while serving as a liaison between the BOE, parents, and our operations team. This role is less traditional administrative support and more focused on communication, coordination, and follow-up related to transportation concerns and service delivery. If you’re organized, detail-oriented, and comfortable working in a fast-paced, customer-facing environment, this is a great opportunity to grow your career with a stable and established company.

Requirements

High school diploma or equivalent
Strong communication skills (written and verbal)
Ability to multitask in a fast-paced, customer-focused environment
Strong attention to detail and organization
Proficiency in Microsoft Office (Word, Excel, Outlook)
Basic data entry and 10-key skills

Nice To Haves

Prior administrative, customer service, or office experience preferred

Responsibilities

Serve as a liaison between the Board of Education, parents, and First Student operations
Respond to and follow up on transportation-related concerns and complaints
Communicate updates and resolutions to all stakeholders in a timely and professional manner
Support coordination between the customer and operations team to ensure service delivery
Maintain accurate documentation and track communication related to transportation issues
Answer phones and respond to customer and internal inquiries
Assist with general administrative tasks as needed