Operations Center Fleet Monitoring Engineer (Associate or Experienced)

Boeing•Seal Beach, CA

11d•Onsite

About The Position

The Customer Support Operations Center within Boeing Commercial Aircraft is seeking an Operations Center Fleet Monitoring Engineer (Associate or Experienced) to join the Fleet Health Monitoring 777-X team. The Boeing 777-9 is the lead variant of the 777X family, designed to deliver improved fuel efficiency, extended range, and enhanced passenger experience for long-haul commercial operations. The Fleet Health Monitoring team monitors multiple airplane fleets and provides targeted maintenance recommendations for critical faults, enabling real-time situational awareness of in-flight Boeing airplanes. The ideal candidate will be a team player who enjoys working real-time issues with airline customers in a dynamic and fast-paced team environment. The teams are currently hiring for a broad range of experience levels including Operations Center Fleet Monitoring Engineer (Associate or Experienced).

Requirements

Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement.
Ability to troubleshoot and resolve technical issues.
2+ years of experience in an engineering discipline.

Nice To Haves

Experience working in a cross-functional team environment.
2+ years of experience in airplane maintenance or airline customer support.
Level 3: 4+ years of related work experience.

Responsibilities

Working closely with members of the Operations Center to identify, understand, and provide pre-emptive recommendations for emerging aircraft technical issues
Using aircraft wiring diagrams and fault isolation manuals to troubleshoot systems
Willingness to learn all facets of fleet monitoring and provide backup support as needed
Collaborating with Service and Design engineering to analyze fleet technical issues and develop in-service solutions
Developing data analysis tools and methodologies
Informing and educating team members across shifts about the updates to our documentation and procedures
Writes customer correspondence for continued safe operation and maintenance of equipment.
Possesses a customer-first attitude that results in excellent customer experience every time.
Creates initial plans for on-site support to customer operations.
Develops and provides technical briefings for management, customers, and engineering personnel.
Develops and implements technical training curriculum for internal or external customers.
Develops and implements process improvements as well as maintains group performance metrics.
Coaches and mentors team members as well as leads efforts that drive customer self-sufficiency.