Operations Center Director

Parsons Corporation•Honolulu, HI

1d•$148,300 - $266,900

About The Position

Parsons is looking for an amazingly talented Operations Center Director to join our team! The Director of Operations Center is a supervisory leader responsible for managing the daily activities and performance of the operations center staff, with a focus on logistics and sustainment operations within the US Pacific Command (PACOM) area of responsibility. The Director provides direct supervision, coaching, and development to team members, fostering a high-performance culture and ensuring operational excellence in a dynamic, multinational environment.

Requirements

Bachelor’s degree in supply chain management, Logistics, Transportation, or a related field (master’s degree a plus)
Equivalent military or industry experience may be considered
Minimum 10 years of relevant operations and logistics management experience
Ideal candidate will have at least 3 years in a supervisory or leadership role within the PACOM area of responsibility
Experience supporting DoW/DoD, federal agencies, or large program operations (deployment, sustainment, base operations, or contingency support)
Demonstrated experience with multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
Proficiency with TMS, ERP, and related logistics tools (eg, SAP, Oracle, JDA/Blue Yonder, MercuryGate, or similar)
Advanced skills in Excel and data analysis; familiarity with visualization tools (eg, Power BI, Tableau) is an asset
Ability to interpret contracts, tariffs, routing guides, and service agreements
Strong organizational skills and attention to detail; able to manage multiple movements and priorities simultaneously
Demonstrated ability to write clear, concise reports and correspondence; communicate effectively up and down the chain of command; proactively engage internal and external stakeholders
Strong supervisory, leadership, and conflict resolution skills
Experience with logistics management systems, operations center technologies, workforce management tools, and performance analytics
Must possess a current/active Secret clearance or higher

Nice To Haves

Military experience in logistics, operations, or sustainment roles
Supervisory or management certifications (eg, SHRM, Six Sigma, PMP); logistics or PACOM-related training or certifications
Problem-solving mindset with the ability to work under pressure and adapt to changing mission requirements
Ability to work effectively in cross-functional and multi-cultural teams, including military, civilian, and international partners
A desire to contribute directly to mission-critical operations that support US national security and international partners
Ability to work within a collaborative, fast-paced environment with opportunities to influence logistics strategy and innovation
Familiarity with PACOM operational protocols and regional considerations

Responsibilities

Supervising and developing operations center managers, supervisors, and staff
Setting performance expectations, conducting reviews, and providing feedback
Overseeing staff scheduling, shift coverage, and resource allocation
Leading recruitment, onboarding, and training for new staff
Ensuring compliance with organizational policies, PACOM directives, and regulatory requirements
Fostering a positive, high-performance work environment
Communicating clearly and proactively with internal and external stakeholders regarding requirements, constraints, and statuses
Writing concise reports, briefings, and correspondence for all levels of the organization
Developing and maintaining KPIs, dashboards, and performance reports; recommending corrective actions and process enhancements
Identifying risks (security, schedule, regulatory, environmental) and supporting mitigation strategies and contingency plans
Coordinating and monitoring logistics operations, including supply chain management, transportation, inventory control, and distribution
Managing multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
Leading logistics and sustainment efforts during emergencies or contingency operations
Collaborating with cross-functional and multi-cultural teams, including military, civilian, and international partners
Supporting mission-critical operations that contribute to US national security and international partnerships