Operations Business Analyst/Architect - Buying Program Lifecycle Operations

Cisco Systems, Inc.•Research Triangle Park, NC

29d

About The Position

We are seeking a highly skilled Operations Business Analyst/Architect to play a pivotal role in driving operational excellence, capability enhancements, and process improvements that align with the demands of Cisco's rapidly growing business. This role will focus on end-to-end operational support for buying programs, from proposal to booking, provisioning, sales compensation, onboarding, adoption, consumption, True Forward, expansion, and renewal.

Requirements

Bachelor's degree in business, IT, Operations, or a related field. Master's degree is a plus.
4+ years of experience in Customer Service, Licensing, IT, Strategy & Planning, or Sales Operations.
Strong understanding of Cisco's commerce architecture, recurring revenue strategy, and monetization models (e.g., Annual Recurring Revenue, True Forward, Enterprise Agreements)
Experience with Smart Accounts, Smart Licensing, and Enterprise Agreements is highly desirable

Nice To Haves

Familiarity with emerging Artificial Intelligence technologies, including Large Language Models and Generative AI
Strong executive presence with the ability to partner with senior leadership stakeholders.
Superb verbal, written, and presentation skills, with the ability to convey complex solutions effectively
Proven ability to lead diverse global teams toward shared goals in a fast-paced environment
Strong analytical mindset with the ability to connect the dots across departments and business functions
Excellent project management skills, with the ability to prioritize and adapt to changing business needs
Exceptional listening skills with a proactive, anticipatory approach to stakeholder needs
Customer-focused mindset with a passion for continuous improvement and innovation
Experience in lifecycle deal management and familiarity with Cisco's Subscription Agreements
Knowledge of Cisco's operational business architecture and its connection to the Customer Experience Lifecycle
Previous experience in designing and implementing AI-driven business solutions

Responsibilities

Optimize end-to-end operational processes to reduce friction, improve productivity, and enhance the experiences of internal and external stakeholders
Drive digitization and automation of operational workflows to support Cisco's business transformation efforts.
Collaborate with cross-functional teams (Sales, Partner Resale, IT, Finance, etc.) to translate business requirements into actionable outcomes.
Build strong relationships with internal stakeholders, customers, and partners to ensure alignment and operational excellence.
Drive improvement initiatives to streamline processes across the lifecycle, focusing on customer satisfaction and operational productivity.
Lead the integration of new architectures, solutions, and platforms into Cisco's operations ecosystem.
Proactively manage risks and escalations throughout the lifecycle of deals, ensuring timely communication with stakeholders.
Track, measure, and report on key performance indicators (KPIs) such as quote targets, bookable metrics, cycle times, and customer satisfaction (CSAT).
Provide actionable insights to leadership through detailed status reports and readouts.
Prioritize customer experience when evaluating business requirements, ensuring alignment with Cisco's Customer Success and recurring revenue strategy.
Clearly articulate and deliver value across the customer lifecycle (buying, adopting, expanding, renewing)