Operations / Behavioral Health Technician (OPS/BHT)
About The Position
Resilience Behavioral Health of Illinois provides client-first, dual-diagnosis behavioral health treatment at its Willowbrook facility, offering Partial Hospitalization, Intensive Outpatient, Outpatient, Residential Inpatient, and Crisis Stabilization programming. The Operations/Behavioral Health Technician (OPS/BHT) plays a dual role at the Willowbrook facility, supporting both the day-to-day administrative operations of the site and the direct care needs of clients moving through Resilience's treatment programs. This is a full-time, on-site, day-shift role reporting into the admin team.
Requirements
- High school diploma or GED required.
- 1 to 2 years of relevant experience, ideally in a behavioral health, substance use treatment, or direct care setting.
- Comfort working with individuals receiving treatment for mental health and substance use conditions.
- Strong communication and organizational skills, with the ability to multitask in a fast-paced treatment environment.
- Dependable, punctual, and detail-oriented.
- Full-time, on-site availability in Willowbrook, IL, days.
Responsibilities
- Monitor the milieu and provide direct client supervision to help maintain a safe, structured, and supportive treatment environment.
- Support daily program operations, including client check-in and check-out, attendance tracking, and coordination between clinical and administrative staff.
- Assist clients with daily living needs, orientation to the program, and general questions, escalating clinical concerns to the appropriate clinician.
- Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards.
- Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks.
- Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership.
- Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team.
- Respond calmly and appropriately to de-escalate situations, following facility safety protocols.
Benefits
- Hourly position: $20.00 to $25.00 per hour.
- Paid Time Off
- Health Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
