Operations & Automation Engineer

Amivero•Washington, DC

About The Position

The API Platform Operations and Automation Engineer supports the reliable operation and continuous improvement of the platform. This mid-level role combines hands-on platform operations with behind-the-scenes technical support for API consumers and producers. The engineer will troubleshoot REST API and platform issues, support deployments and routine maintenance, and help improve the team’s infrastructure-as-code, configuration-management, and containerized deployment capabilities. This role will also identify recurring customer-support and operational needs and translate them into practical improvements. Depending on the problem, the appropriate solution may include clearer documentation, an improved process, a script, a lightweight automation, or a platform enhancement. The engineer will work closely with Infrastructure, Customer Success and Support, User Experience Research, team leadership, and government partners. This is not primarily an evangelist or front-line customer-service role, but it requires the ability to communicate technical findings clearly and participate in customer-support activities when needed.

Requirements

US Citizenship Required to obtain Public Trust
3+ years of experience in related experience with platform engineering
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field and a minimum of four years of relevant experience, or an equivalent combination of education and experience consistent with the applicable contract LCAT.
Demonstrated hands-on experience supporting and troubleshooting REST APIs. This includes knowledge of HTTP methods, status codes, headers, JSON, authentication and authorization, connectivity, rate limiting, and common API gateway errors.
Experience supporting an API gateway or enterprise API management platform. Experience with Apigee is strongly preferred.
Working knowledge of AWS and experience operating or troubleshooting workloads in a production or production-like cloud environment.
Working knowledge of Linux, preferably RHEL, including package management, permissions, security fundamentals, logs, shell scripting, and command-line troubleshooting.
Experience providing routine maintenance, deployment support, operational troubleshooting, and incident investigation.
Understanding of CI/CD concepts and working experience with Jenkins, Harness, GitHub Actions, or a comparable tool.
Experience using Python, Node.js, or shell scripting to automate operational or support tasks.
Experience using Terraform to support infrastructure-as-code and repeatable platform configuration.
Working knowledge of Ansible for configuration management and infrastructure automation.
Hands-on experience with Helm and familiarity with Docker and Kubernetes-based platform operations.
Demonstrated ability to work independently in at least one of the following areas: Terraform-based infrastructure-as-code and repeatable platform configuration; or Docker, Kubernetes, and Helm-based deployments, including release management, scaling, service exposure, ingress, and load-balancing configuration.
Working knowledge of networking concepts, load balancers, high-availability configurations, DNS, security groups, and network troubleshooting.
Demonstrated ability to investigate technical problems, document findings, and recommend practical corrective actions.
Strong written and verbal communication skills, with the ability to explain technical findings to both technical and non-technical stakeholders.
Ability to work collaboratively across Infrastructure, Customer Success and Support, User Experience Research, and government stakeholder teams.
Ability and willingness to learn and use Power Apps, Power Automate, or comparable lightweight automation tools when appropriate.
Ability to participate in occasional API onboarding, technical validation, or customer-support demonstrations.

Nice To Haves

DHS USCIS Public Trust preferred
Experience with Apigee is strongly preferred.
Experience with AWS services such as EC2, RDS, VPC, EKS, ECR, CloudWatch, Lambda, and Security Groups is preferred.
Experience developing technical documentation, troubleshooting guides, runbooks, or standard operating procedures is preferred.
Experience supporting DHS, USCIS, or another federal government program is preferred.
Relevant certifications, such as Red Hat Certified System Administrator (RHCSA), AWS, Kubernetes, Terraform, or comparable technical certifications, are a plus.
Enthusiasm for continuous learning, process improvement, operational reliability, and reducing unnecessary manual work

Responsibilities

Support and troubleshoot REST APIs, including HTTP requests and responses, authentication and authorization, JSON payloads, connectivity, rate limits, and API gateway errors.
Provide Tier 2 technical support for API consumer and producer issues escalated by the customer-support team, including reported outages, access problems, deployment issues, and unexpected platform behavior.
Perform routine platform maintenance and operational support across AWS and Linux environments.
Support platform deployments, configuration changes, troubleshooting, maintenance, and recovery activities.
Develop and maintain CI/CD pipelines using Jenkins, Harness, GitHub Actions, or comparable tools.
Use Terraform and Ansible to support infrastructure-as-code, configuration management, repeatable platform configuration, and controlled infrastructure changes.
Use Docker, Kubernetes, and Helm to support containerized application deployments, release management, scaling, service exposure, ingress, and load-balancing configurations.
Troubleshoot networking, load balancers, security groups, connectivity, and high-availability configurations supporting the Apigee platform.
Identify recurring support and operational problems, evaluate their root causes, and recommend whether they should be addressed through process changes, documentation, automation, or platform improvements.
Develop scripts and lightweight automations using Python, Node.js, or shell scripting to reduce repetitive customer-support and infrastructure tasks.
Use or learn Power Apps, Power Automate, or comparable low-code tools when they are appropriate for the identified business need.
Improve internal processes and develop reusable tools that reduce manual work without creating unnecessary operational complexity.
Participate as a technical resource in API onboarding and validation demonstrations with API consumers and producers, as needed.
Communicate technical findings, risks, and recommended actions clearly to customer-support staff, engineers, team leadership, and government stakeholders.
Develop and maintain runbooks, troubleshooting guidance, standard operating procedures, and other documentation that enables the team to resolve common issues consistently.
Collaborate with Customer Success and Support, User Experience Research, team leadership, and government partners to recommend practical process improvements and support customer time-to-value.
Contribute observations and lessons learned that help the team evaluate the effectiveness of its automations and process improvements.