Operations Audit Specialist

Horace Mann•Plano, TX

39d•$21 - $29•Onsite

About The Position

Horace Mann is seeking a detail-oriented and analytical Operations Audit Specialist (Worksite Quality Auditor) to support operational excellence across multiple business areas. In this role, you will conduct quality audits within departments such as Claims, Customer Service, New Business, Underwriting, and Policy Services to ensure adherence to company procedures, identify opportunities for improvement, and support continuous operational enhancement. The ideal candidate is highly organized, quality-focused, and committed to delivering meaningful insights that strengthen performance, accuracy, and customer experience.

Requirements

High School Diploma or GED required.
Strong attention to detail with a focus on quality, accuracy, and consistency.
Ability to adapt to changing business processes and operational needs.
Strong interpersonal skills and the ability to build effective working relationships.
Active Listening: Ability to attentively understand information, concerns, and feedback from others.
Critical Thinking: Evaluate issues objectively and identify logical, effective solutions.
Effective Communication: Strong verbal and written communication skills tailored to varied audiences.
Reading Comprehension & Written Expression: Ability to understand and clearly communicate written information.
Creativity & Innovation: Generate thoughtful ideas and approaches to support continuous improvement.
Organizational Skills: Manage priorities and maintain accuracy in a fast-paced environment.
Collaboration: Work effectively across teams and departments to support shared goals.
Proficiency in Microsoft Office Suite, including Word, Excel, and Access.
Comfortable working with databases, reporting systems, and technology tools to record and analyze audit results.
High level of professionalism, integrity, and accountability
Strong analytical mindset and attention to detail
Customer and quality-focused approach
Ability to work independently and collaboratively
Adaptability and continuous improvement mindset

Nice To Haves

Prior experience in a Quality Audit, Operations, Compliance, or related role preferred.

Responsibilities

Conduct a designated number of daily quality audits for assigned departments.
Perform ad hoc and special audits as requested by leadership.
Ensure operational processes align with company standards, procedures, and best practices.
Identify trends, process gaps, and areas for improvement through audit findings.
Accurately record audit findings within Quality Audit databases and reporting systems.
Provide timely and constructive feedback to leadership regarding audit results and departmental performance.
Support analysis of audit trends and recommend opportunities to improve operational quality and consistency.
Assist in the development and enhancement of the Quality Audit Program across multiple business units.
Support implementation of audit procedures for new products, services, and operational processes.
Ensure audit methodologies remain aligned with evolving procedures, compliance requirements, and operational standards.
Work collaboratively across departments to support quality initiatives and operational improvements.
Communicate effectively with leadership and business partners regarding findings and recommendations.
Complete additional responsibilities and special assignments as needed.