Operations Audit Analyst

. Crane Worldwide Logistics . • Houston, TX

8d • Onsite

About The Position

The Operations Audit Analyst will be responsible for auditing and validating carrier freight bills against contracted rates, spot quotes, and shipment details within the TMS. This role involves identifying and resolving billing errors, managing disputes with carriers, and ensuring system accuracy for financial controls. The analyst will also contribute to KPI reporting, continuous improvement initiatives, and partner with IT and Accounts Payable to optimize processes. Prior experience in logistics, transportation, or customer service is helpful but not required.

Requirements

• High School Diploma or GED
• 2+ years of experience in transportation operations, freight bill auditing, or logistics finance
• Hands-on exposure to LTL and/or truckload operations, including rating structures and accessorial.
• Strong attention to detail with the ability to audit high invoice volumes accurately.
• Proficiency in Microsoft Excel (filtering, sorting, basic formulas).
• Excellent communications skills, both written and verbal.
• Strong professional presence.
• Ability to multitask and work in a fast-paced environment.
• Comfortable learning new systems and tools.

Nice To Haves

• TMS and Excel experience a plus, but not required.
• Prior experience in logistics, transportation, or customer service is helpful but not required.

Responsibilities

• Audit carrier freight bills (LTL, TL, Parcel, accessorial) against contracted rates, spot quotes, and shipment details in the TMS (e.g., 3GTMS).
• Validate shipment weights, freight class, dimensions, service levels, fuel surcharges, and accessorial charges.
• Identify duplicate charges, incorrect rating, unauthorized fees, and billing errors.
• Re-rate shipments and update system cost details to ensure alignment between invoices and approved charges.
• Research discrepancies using shipment documentation (BOLs, rate confirmations, contracts).
• Communicate directly with carriers to dispute incorrect charges and request invoice corrections.
• Track and manage open disputes through resolution.
• Maintain clear documentation and audit trails for all disputes and adjustments.
• Update shipment data in the TMS to reflect accurate execution details and charges.
• Ensure audited freight bills are properly approved and positioned for AP processing.
• Partner with IT to ensure client-specific billing rules, coding, and charge allocation requirements are built into the TMS.
• Partner with Accounts Payable to support invoice approvals, accruals, and billing deadlines.
• Meet and support audit-related KPIs, including audit accuracy rate, overcharge identification and recovery, dispute resolution cycle time, on-time AP handoff / billing close adherence, and compliance with client-specific audit rules and timelines.
• Actively monitor performance trends, escalate recurring issues, and contribute to KPI reporting and continuous improvement initiatives.
• Leverage prior operations experience to identify root causes of billing discrepancies tied to shipment execution (e.g., incorrect class, missed accessorial, data entry errors).
• Partner with operations teams to reduce repeat billing issues through upstream corrections.
• Identify carrier, lane, or client-specific trends impacting audit accuracy.
• Support documentation updates, SOP improvements, and standardization efforts as the audit function scales.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees