Operations Associate

Rinse, Inc.•Austin, TX

1d•Onsite

About The Position

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse Austin. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.

Requirements

Are a problem solver who is biased towards action and able to overcome challenges
Thrive in fast-paced environments and work well under pressure
Are energized until the late hours of the night and can reliably work evening shifts
Roll with the punches and embrace change and ambiguity
Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus.
Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
Can lift up to 50 pounds safely
Have a driver's license with a clean driving record (Motor Vehicle Record check required).

Responsibilities

Ensure that customer orders are ready for delivery by performing quality and inventory control checks
Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests.
Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in Austin.
Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road.