Operations Associate

Rinks Development Program•Poway, CA

6d•Onsite

About The Position

The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization. The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.

Requirements

Must be 16 years of age or older
Is a highly motivated self-starter who is service minded, enthusiastic, and energetic
Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
Possesses strong interpersonal and communication skills
Consistently maintains a pleasant, professional, and approachable style
Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities
Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
Meet minimum reading, writing, and mathematical requirements where necessary

Nice To Haves

Rink operations experience a plus

Responsibilities

Communicate rink program information to Guests
Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities
Coordinate locker room check-in and check-out procedures
Greet and assist Guests throughout the facility
Answer the telephone in a cheerful, courteous, and timely manner
Efficiently distribute skates and assist Guests in proper skate size selection.
Manage customer flow, including timeliness of service and line flow
Collect, inspect, and properly store skates in the correct location
Sharpen/maintain rental skates for quality performance/presentation
Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation
Efficiently and accurately perform daily cash-handling activities
Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
Monitor rink conditions; remove debris from rink surface
Must be able to skate for up to 2 hours or willing to learn to skate
Maintain an encouraging and attentive demeanor throughout the session
Monitor the safety of skaters, including proper usage of skates and other equipment
Efficiently and accurately perform scorekeeping duties
Communicate effectively with referees in fast-paced, dynamic environment
Set up and decorate the party room prior to guest’s arrival
Set up appropriate facility signage
Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate
Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate
Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service
Adhering to First Aid and emergency guidelines and procedures
Being alert to and communicating safety/security problems to Shift Manager in a timely manner
Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests
Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices
Assisting in annual maintenance projects
Periodically, efficiently performing clerical activities
Maintaining a professional and organized demeanor when dealing with both internal and external Guests
Providing services as required for special events, tournaments, and competitions
Performing various tasks as necessitated by Guest Service or facility requirements
Adhering to all Rinks policies and procedures