Operations Associate (FAO Schwarz Boutique at Nordstrom)

FAO Schwarz•New York, NY

8d•Onsite

About The Position

The Operations Associate makes the magic possible at FAO Schwarz Nordstrom. From the moment product arrives to the moment it lands in a guest’s hands, you keep the boutique stocked, organized, and running smoothly. You thrive in the back-of-house but show up just as confidently on the floor. Operating within Nordstrom while representing FAO Schwarz means you hold a dual standard every day, and you take pride in meeting both.

Requirements

A strong attention to detail and a natural drive to keep things organized, accurate, and to standard.
The energy and pace to work in a high-volume environment where priorities shift quickly.
Comfort working in both the back-of-house and on the floor, with the confidence to engage guests when the moment calls for it.
A genuine interest in toys, play, and the FAO Schwarz brand.
Ability to lift up to 50 pounds and stand, bend, and twist for extended periods.
Flexibility to work across days, evenings, and weekends.

Nice To Haves

Retail, hospitality, or operations experience is a plus.
Curiosity and attitude mater most.

Responsibilities

Receive and process shipments accurately and efficiently, following the team’s priorities to get the right product to the sales floor quickly.
Keep the back-of-house clean, organized, and easy to navigate, maintaining a system that lets anyone quickly find and pull the product the floor needs.
Replenish the floor with pace and precision to keep it consistently full, tidy, and guest-ready.
Execute visual merchandising standards by placing products according to the planogram and maintaining the presentation that guests and both brands expect.
Fulfill send sale orders accurately and on time, ensuring every purchase is packed, processed, and dispatched efficiently and up to standard.
Show up for every guest you encounter on the floor, stopping to help and answer questions, and creating a moment of connection, regardless of what you’re working on.
Support opening and closing routines as needed to help ensure the boutique is operationally ready before guests arrive and properly set at the end of the day.
Consistently uphold shrink-prevention practices, following loss-prevention processes for both FAO Schwarz and Nordstrom, and escalate anything unusual.
Flex across operational priorities throughout your shift, adapting to the needs of the moment and supporting the team wherever you’re needed.
Stay curious and coachable by participating in training and seeking ways to continue growing in the role.
Share what’s working with the team by actively contributing ideas, observations, and suggestions that strengthen the operation.