Operations Associate, Bal Harbour

KHAITE•Bal Harbour, FL

1d•Onsite

About The Position

KHAITE is looking for an Operations Associate to join their team for their new store opening in Bal Harbour. The Operations Associate plays a critical role in supporting the seamless execution of daily store operations while upholding the elevated service standards of a luxury retail environment. This position is responsible for ensuring operational excellence across inventory management, omni-channel fulfillment, and internal communication, ultimately supporting an exceptional client experience.

Requirements

Action oriented with a strong drive for results
Social perceptiveness
Elevated sense of ownership and accountability
Proactive and solutions-oriented mindset
Strong verbal and written communication skills
Previous retail stock/operations experience, luxury RTW experience preferred
Strong Computer skills
Organized & ability to multi-task
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Responsibilities

Execute timely and accurate fulfillment of all omni-channel orders—initiated from your home store and all other locations and channels—ensuring the designated cut-offs are met for each and orders are prepared with precision and aligned with brand presentation standards and packaging guidelines
Monitor order flow and proactively escalate any delays or discrepancies
Partner with Management and Client Advisors to prioritize urgent or high-value client requests
Ensure stockroom is maintained to the highest standards—clean, organized, and optimized for selling efficiency
Support shipment processing and integrity, including receiving, unpacking, ticketing, and organization of merchandise
Execute all transfer directives with a strong sense of urgency and precision, consistently meeting established timelines while responding to inter-store transfer requests with efficiency and attentiveness.
Maintain accurate inventory levels through consistent cycle counts and adherence to stock control procedures, addressing any discrepancies promptly and partnering with the Operations Manager to resolve
Support Stock Repairs & Alterations, ensuring adherence to daily protocols
Support the preparation and execution of Physical Inventory in alignment with company protocols and established timelines, ensuring a precise count and thorough reconciliation in partnership with the Operations Manager
Partner closely with the sales team to deliver a seamless and elevated client experience, supported by highly efficient back-of-house operations, including the running of merchandise between the stockroom and sales floor, meticulous upkeep of the store environment, and precise, timely stock checks.
Assist in preparing merchandise for appointments and events
Support the intake of client consignment returns with a high degree of precision and efficiency, ensuring all items are accurately processed and promptly reintegrated to facilitate timely closure of consignments.
Support the Client Repair and Aftersales experience through careful adherence to established protocols and a commitment to a seamless client journey
Uphold all operational policies and procedures with a strong attention to detail and compliance
Support Visual Merchandising floorsets through product preparation and go-backs
Contribute to loss prevention efforts through vigilant inventory handling and adherence to safety protocols
Support store opening and closing procedures, including store organization and operational readiness
Demonstrate clear, timely, and professional communication with store leadership and cross-functional partners
Act as a key liaison between sales and operations, ensuring alignment on product availability, order status, and client needs
Provide consistent updates on order fulfillment, inventory issues, and operational priorities