Operations Associate, Full-Time - Stanford Shopping Center

Reformation • Palo Alto, CA

5d • $16 - $25 • Onsite

About The Position

Reformation is a global brand with over 50 stores worldwide and a sustainable factory in Los Angeles, focused on bringing sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, the company aims to be Climate Positive by 2025 and Circular by 2030. Reformation innovates across categories like accessories, swimwear, and sleepwear, reaching millions of people through various campaigns. The company emphasizes an inclusive culture that fosters innovation, growth, and belonging, and is seeking individuals to join their mission.

Requirements

• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.
• Be a leader among your peers - consistently deliver results at the highest level with sales, customer experience and clienteling.
• Serve as an expert resource - provide expertise on brand, key customer issues, and partner with peers to provide support.

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support with the option to invest in Environmental Social Governance-aligned funds
• Access to fertility care support through Carrot
• Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Donations to community efforts on a yearly basis
• Clothing discount
• Culture events (like our annual Ref Values week and Volunteer Time Off)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed