Retail Operations Associate, Fashion Outlets of Chicago, Rosemont, Illinois

SMCP NORTH AMERICA (US, CANADA)•Rosemont, IL

2d•$19 - $21•Onsite

About The Position

SMCP is a fashion house that embodies Parisian elegance with its renowned brands, Sandro and Maje. The company is committed to accessible luxury, combining high-fashion designs with sustainability. Operating in over 47 countries, SMCP is financially stable and experiencing growth, guided by a strong senior leadership team. The company culture emphasizes engagement, inclusivity, and corporate social responsibility, aiming to meet ambitious sustainability goals by 2030. SMCP collections blend casual elegance with evening sophistication, designed for individuals who value both style and sustainability. SMCP is a forward-thinking company where innovation and sustainability converge, focusing on growth, stability, and internal mobility. The culture fosters creativity, engagement, and meaningful career opportunities. The collections from Sandro and Maje merge timeless Parisian style with a contemporary edge, enabling personal expression through fashion. Joining SMCP means becoming part of an evolving narrative where passion, creativity, and sustainability are paramount. The company aims to shape the future of fashion through growth, stability, and engagement.

Requirements

2+ years of prior sales support experience, including POS, inventory management, cycle counts, and shipment processing.
A natural problem solver with strong organizational skills and attention to detail.
Strong communicator who thrives in a fast-paced, dynamic environment.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

Prior supervisory experience is a plus.
Bilingual in certain key markets (preferred but not required).

Responsibilities

Lead by example in all back-of-house operations, setting high standards for efficiency, accuracy, and attention to detail across all tasks.
Ensure seamless coordination between back-of-house and sales floor operations to support overall store performance.
Oversee all inventory processes, including merchandise check-in, stock processing, store-to-store transfers, markdowns, RTVs (Return to Vendor), and liquidation.
Implement procedures to ensure timely and accurate stock handling, minimizing errors and maximizing efficiency.
Manage visual merchandising processes such as floor sets, product replenishment, and ongoing maintenance to uphold brand standards.
Collaborate with the sales team to ensure merchandise displays are visually appealing and aligned with current promotions and trends.
Implement and monitor asset protection strategies to minimize inventory loss and prevent shrinkage.
Oversee accurate and timely physical inventory counts, ensuring compliance with company standards and protocols.
Maintain an organized, efficient stockroom, ensuring all back-of-house areas are clean, accessible, and compliant with safety regulations.
Promote best practices for stock handling and storage to support smooth operations and maintain a safe work environment.
Provide support on the sales floor as needed, assisting with POS operations and ensuring a smooth checkout process.
Greet and engage customers when required, contributing to an exceptional shopping experience and reinforcing brand values.