Operations Associate

Marriott•Nashville, TN

13d

About The Position

This position is responsible for the daily operation of the golf shop, including opening procedures, managing golfer check-ins, and ensuring efficient course operations. The role involves maintaining the flow of traffic on the golf course, assisting golfers with carts and equipment, and answering golfer inquiries. Additional duties include distributing scorecards, maintaining the cleanliness of the golf course and related areas, ordering and stocking supplies, and scheduling tee times. The associate will also be responsible for observing and monitoring the practice facility, escorting unauthorized individuals off the course, and cleaning and restocking golf carts. This role requires adherence to all company policies and procedures, completion of safety training, and protection of company assets. It also involves providing excellent guest service, using clear and professional communication, and maintaining positive working relationships. The position requires the ability to lift objects up to 50 pounds and use computers and point-of-sale systems.

Requirements

High School diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Open golf shop for daily operation.
Check golfer receipts and start play.
Maintain lines of communication with golf shop to ensure efficiency of course operations.
Maintain flow of traffic on golf course.
Assist golfers with carts and equipment.
Check-in golfers who arrive for lessons.
Answer golfer questions about course.
Distribute score cards and pencils.
Wash and detail ranger cart.
Provide specific/specialized training to golfers with special needs.
Provide emergency first aid/CPR as necessary.
Setup practice stations.
Coordinate with Landscaping/Grounds regarding any course or grounds maintenance needs.
Maintain cleanliness of golf course and golf-related areas.
Order and stock supplies for guests.
Communicate with golf staff regarding changes, services, etc.
Schedule tee times for golfers.
Total tee sheet and ensure accuracy of daily totals.
Observe and monitor practice facility to ensure cooperative/safe play.
Escort non-registered individuals off course.
Clean, detail, restock golf carts.
Track all pertinent information relating to each tournament group.
Secure golf shop at the close of business.
Follow all company policies and procedures.
Complete safety training and certifications.
Protect company assets.
Welcome/acknowledge guests according to company standards.
Address guests’ service needs.
Thank guests with genuine appreciation.
Speak using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Assist management in scheduling employees.
Serve as a departmental role model.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Enter and locate work-related information using computers and/or point of sale systems.
Reach overhead and below the knees.
Perform other reasonable job duties as requested by Supervisors.