Operations Associate - Join Our Talent Community

Flexport•Los Angeles, CA

20h•Onsite

About The Position

Flexport is building a talent community for future Operations Associate opportunities within their growing Operations team. This role is crucial for managing customer supply chains end-to-end, focusing on customer satisfaction, partner management, and driving innovation through process automation. The Global Operations Associate will be responsible for the entire lifecycle of global shipments within a regional network, including LCL and FCL, ocean imports, and air imports/exports. The position emphasizes quality and on-time performance to ensure a first-class customer experience. New team members will immerse themselves in company culture and master world-class operations, with potential for future opportunities in new markets, international relocation, and global expansion.

Requirements

2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
Bachelor’s Degree preferred.
Able to adapt to new technology and can thrive in a fast-paced environment.
Effective time management - be able to properly prioritize and manage a large volume of tasks.
Attention to detail.
Ability to effectively seek and receive feedback.
Effective communication both verbally and in writing in client facing interactions.
Teamwork and relationship-building.
Orientation towards working smarter and adopting best practices and standardization.
Problem-solving capabilities.
Fluent in English.
A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Nice To Haves

Ocean freight knowledge is a plus.

Responsibilities

Ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
Ensure work satisfies internal KPIs and SLAs that demonstrate quality delivery.
Follow standard operating procedures (SOP).
Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
Quote and invoice client shipments with responsibility to their P&L.
Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.