Operations Associate

Anaheim Ducks Hockey Club • Lakewood, CO

9d • Onsite

About The Position

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions. The Operations Associate will be assigned to one or more of the following skill areas: Front Desk/Reception, Skate Counter, Snack Bar, Skate Guard, Scorekeeper, and Party Host. All areas are responsible for providing excellent customer service, demonstrating initiative and commitment to communication and teamwork, adhering to First Aid and emergency guidelines, being alert to safety/security problems, adhering to manufacturer's specifications when using equipment, maintaining housekeeping standards, assisting in annual maintenance projects, performing clerical activities, maintaining a professional demeanor, providing services for special events, performing various tasks as necessitated by Guest Service or facility requirements, and adhering to all Rinks policies and procedures.

Requirements

• Must be 16 years of age or older
• Is a highly motivated self-starter who is service-minded, enthusiastic, and energetic
• Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
• Possesses strong interpersonal and communication skills
• Consistently maintains a pleasant, professional, and approachable style
• Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities
• Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
• Meet minimum reading, writing, and mathematical requirements where necessary
• Must be able to skate for up to 2 hours or willing to learn to skate

Nice To Haves

• Rink operations experience a plus

Responsibilities

• Communicate rink program information to Guests
• Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities
• Coordinate locker room check-in and check-out procedures
• Greet and assist Guests throughout the facility
• Answer the telephone in a cheerful, courteous, and timely manner
• Efficiently distribute skates and assist Guests in proper skate size selection.
• Manage customer flow, including timeliness of service and line flow
• Collect, inspect, and properly store skates in the correct location
• Sharpen/maintain rental skates for quality performance/presentation
• Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation
• Efficiently and accurately perform daily cash-handling activities
• Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
• Manage customer flow, including timeliness of service and line flow
• Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
• Monitor rink conditions; remove debris from rink surface
• Maintain an encouraging and attentive demeanor throughout the session
• Monitor the safety of skaters, including proper usage of skates and other equipment
• Efficiently and accurately perform scorekeeping duties
• Communicate effectively with referees in fast-paced, dynamic environment
• Set up and decorate the party room prior to guest’s arrival
• Set up appropriate facility signage
• Maintain a positive and attentive demeanor throughout the party
• Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate
• Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate
• Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service
• Adhering to First Aid and emergency guidelines and procedures
• Being alert to and communicating safety/security problems to Shift Manager in a timely manner
• Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests
• Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices
• Assisting in annual maintenance projects
• Periodically, efficiently performing clerical activities
• Maintaining a professional and organized demeanor when dealing with both internal and external Guests
• Providing services as required for special events, tournaments, and competitions
• Performing various tasks as necessitated by Guest Service or facility requirements
• Adhering to all Rinks policies and procedures

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED