Operations Associate – Destinations Division
About The Position
KemperSports is seeking an Operations Associate to support KemperDestinations, with an initial focus on newly developing resorts in our expanding portfolio. This role is operator-driven and highly collaborative, supporting the full lifecycle of world-class destination resort development—from concept and pre-opening planning through launch and continued growth. Reporting to the KemperDestinations Senior Director of Operations, the Operations Associate will play a key role in operational readiness, financial and performance analysis, procurement/purchasing support, and on-site operational execution across a growing portfolio of destination golf resorts. This is a hands-on opportunity for a detail-oriented, analytically minded teammate who thrives in fast-moving environments and wants meaningful exposure to high-impact hospitality and resort operations—powered by KemperSports’ TrueService principles.
Requirements
- Bachelor’s degree in business, hospitality, operations, finance, or a related field (or equivalent experience)
- 1–3 years of experience in hospitality, golf operations, resort operations, consulting, or analytics
- Strong analytical skills with the ability to work comfortably within, Enterprise AI tools, as well as Excel, Word, and PowerPoint (including basic financial models)
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
- Strong written and verbal communication skills
Nice To Haves
- Experience supporting new openings, development projects, or complex operations
- Background in golf, resort, destination hospitality, or lifestyle brands
- Familiarity with purchasing, procurement, or vendor management
- Comfort working in ambiguous environments where infrastructure and processes are still being built
Responsibilities
- Support pre-opening operational planning for new destination resorts, including staffing plans, operating models, SOP development, and timeline tracking
- Assist with operational readiness checklists, opening schedules, and cross-department coordination
- Support on-site teams during soft openings, preview play, and opening phases as needed
- Assist in analyzing operational performance, budgets, forecasts, and KPIs for destination properties
- Prepare reports, summaries, and dashboards to support leadership decision-making
- Help evaluate operational efficiencies, cost controls, and service standards across properties
- Support purchasing and procurement efforts, including vendor coordination, pricing analysis, and order tracking
- Assist with FF&E planning and purchasing for new openings and capital projects
- Help establish purchasing processes, documentation, competitive analysis, and approval workflows
- Support operations executives and directors as a liaison between development, operations, finance, marketing, and on-site property leadership
- Support project tracking across multiple workstreams and ensure follow-through on action items by driving clear communications to stakeholders
- Assist with meeting preparation, documentation, and follow-up
- Provide ad hoc operational support as needed for destination properties and leadership
- Assist with research, benchmarking, and special projects related to resort operations and guest experience
- Help build scalable systems, templates, and tools that can be used across future developments
- Support and work with the KemperSports Destinations team at key events, activations, and property operations during transitions
Benefits
- Full-time, Salaried, Exempt
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
