Operations Associate - River Hills Mall

Penney OpCo LLC•Mankato, MN

2d•$12 - $15•Onsite

About The Position

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

Requirements

1-2 years retail experience

Nice To Haves

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
Intensity: Proactively find ways to improve the customer experience; show confidence and courage to do what's right; take action with energy and urgency.

Responsibilities

Customer Service: Maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
Executes pricing and signing: Change ticket prices and signing on merchandise across the store.
Replenish and restock the store: Understand the needs of the customer. When merchandise is getting low, assist sales floor peers and leaders by pulling and preparing merchandise to go the floor to ensure all customers have the styles and sizes they need.
Receive and unload merchandise: Work with co-workers to unload a truck and prepare the merchandise in the backroom.
Backroom standards: Keep the stockroom safe, clean, and organized.
Omnichannel: Contribute to Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
Merchandise strategy: Take plans communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. Understand merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as goods flow to the sales floor.
Participates in a learning environment: Absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.