EFP - Operations Associate
About The Position
The Operations Associate supports daily business functions across customer service, shipping and receiving, purchasing, and accounting support activities. This role serves as a key liaison between customers, vendors, carriers, and internal production teams to ensure accurate order processing, timely communication, inventory management, and operational efficiency. The ideal candidate is organized, proactive, detail-oriented, and comfortable managing both administrative and operational responsibilities in a fast-paced manufacturing environment. This position reports to the Operations Manager.
Requirements
- High school diploma or GED required
- Two or more years of experience in customer service, purchasing, logistics, accounting support, inventory management, or manufacturing administration preferred
- Strong verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to maintain professionalism and positive working relationships with customers, vendors, and team members
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
- Experience with ERP, MRP, accounting, or inventory management systems preferred
- Basic math and analytical skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Nice To Haves
- Associate degree in Business, Accounting, Supply Chain, Logistics, or related field preferred
Responsibilities
- Serve as the primary point of contact for customers via phone and email
- Process customer purchase orders accurately and in a timely manner
- Communicate order status, lead times, and shipping updates to customers
- Collaborate with production and manufacturing teams to ensure on-time delivery
- Resolve customer concerns professionally and efficiently
- Prepare and coordinate outgoing shipments, including documentation and labeling
- Receive incoming materials and verify accuracy against purchase orders
- Inspect shipments for damage and communicate discrepancies
- Maintain accurate inventory records
- Coordinate with carriers and track shipments as needed
- Monitor raw material inventory levels and initiate purchase orders to maintain stock levels
- Communicate with suppliers regarding availability, pricing, and delivery timelines
- Track open orders and follow up on overdue shipments
- Maintain organized vendor records and documentation
- Support cost control and supplier performance tracking
- Enter invoices, receipts, and financial transactions into accounting systems
- Assist with accounts payable and accounts receivable processing
- Maintain accurate and organized financial and operational records
- Provide general administrative support as needed
- Follow company safety policies and perform duties in a safe manner
- Perform other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
