Operations Associate, Full-Time - Gold Coast

Reformation • Chicago, IL

6d • $16 - $25 • Onsite

About The Position

Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, the company has ambitious goals like being Climate Positive by 2025 and Circular by 2030, aiming to push the entire fashion industry forward. The brand has received recognition in publications like Drapers and Sourcing Journal, and TIME has highlighted its CEO. Reformation is a global brand with over 50 stores worldwide and its own sustainable factory in Los Angeles, innovating across categories such as accessories, swimwear, and sleepwear. The company emphasizes a mission-based approach and invests in an inclusive culture to foster innovation, growth, and belonging among its employees.

Requirements

• 1+ years relevant experience in a fast paced, creative service environment.
• Familiarity with the user functionality of desktop, mobile, tablet and digital technologies.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.

Responsibilities

• Support the operational efforts required to achieve store goals.
• Maintain seamless store operational procedures.
• Consistently use and understand processes and procedures to track in store inventory accurately.
• Track, receive and process all inbound inventory shipments.
• Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing.
• Complete shipment processing - receiving, hanging, steaming, tagging (when applicable) and organizing in the back of house.
• Support the process of completing markdowns when applicable.
• Submit facilities tickets to ensure maintenance, presentation and organization.
• Organize store supplies.
• Ensure the back of house reflects the brand and concept standards at all times.
• Prepare and deliver all customer fitting rooms quickly and accurately.
• Prepare and support all customer purchases in alignment with brand standards, preparing, folding and bagging products.
• Replenish the sales floor when products are sold to ensure visual presentations and inventory levels meet brand standards at all times.
• Support execution of visual merchandising tasks as new products are received, including adjusting visual merchandising when products are sold out or sold through.
• Execute visual displays and mannequins when directed.
• Receive extraordinary customer experience feedback and scoring on service evaluation.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Bring an ambitious and passionate attitude to work daily.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support with the option to invest in Environmental Social Governance-aligned funds
• Access to fertility care support through Carrot, with up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Donations to community efforts on a yearly basis
• Clothing discount
• Culture events (like annual Ref Values week and Volunteer Time Off)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed