Operations Associate (VIP Guest Services) - PS MIA

Extime PS LLC•Miami, FL

9h•Onsite

About The Position

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

Requirements

Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
Must be authorized to work in the United States for any employer.
Experience working with high-end clients in a luxury hospitality setting required.
Driver's License in good standing, active for a minimum of 1 year.
Minimum education requirement of High school Diploma/GED.
PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Nice To Haves

Experience in customer service, airline and/or hospitality industry-related leadership role preferred.

Responsibilities

Work in a team setting to tailor and execute seamless luxury experiences for PS guests.
Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.
When operating at the terminals, engage airline partners with kindness and professionalism, always aim to strengthen airline relationships.
Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 100 lbs.
Escort guests through PS’ on-site airport security before driving across the airfield to designated departure gates with grace and efficiency. Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS’ on-site immigration.
Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.
Successfully complete 8-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all operational aspects of the Operations Associate VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences.
Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.