Operations Associate III

RBC•Minneapolis, MN

1d•$45,000 - $70,000

About The Position

As an Operations Associate III in RBC Wealth Management’s Alternative Investments department, you will support the team in a high-volume, fast-paced, deadline-driven environment. The role provides analysis, processing, and customer service support for exception-based complex and/or highly specialized operations processes. You will review and process data, follow department procedures, and assist with research and problem resolution. You will also help reduce risk and improve efficiency, participate in testing and implementing new systems and processes, and serve as a resource for other team members.

Requirements

Four-year degree from an accredited university or equivalent; alternatively, a high school diploma or equivalent and two years of job-related experience.
Effective problem identification, analytical, and resolution skills.
Proficient computer skills in Microsoft-based software products.
Effective exception-based processing skills.
Effective verbal and written communication skills.
Excellent customer service and organizational skills, with superb attention to detail.
Ability to handle multiple priorities in a fast-paced, deadline-driven environment.

Nice To Haves

Four-year degree from an accredited university in business, finance, or a related field.
At least one year of business, finance, customer service, and/or accounting or bookkeeping experience.

Responsibilities

Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within an Operations department.
Review, verify, and/or record data accurately in technology supporting department processes.
Understand and follow department procedures, accountabilities, manuals, instructions, and task assignments.
Provide customer service and liaise with Operations departments, RBC business units, external customers, and industry participants to research issues, resolve problems, or obtain information.
Address escalated questions independently and seek assistance from a Team Lead or Manager when appropriate, following established procedures.
Suggest process changes and system modifications to reduce risk or increase efficiency.
Participate in testing and implementation of new systems and processes as required.
Train and act as a resource for other Operations team members.
Perform other duties and responsibilities as assigned.