Operations Associate II

RBC • Minneapolis, MN

4d • $45,000 - $70,000 • Onsite

About The Position

The primary purpose for this position is to provide analysis, processing, and customer service support for our incoming ACAT team. Incumbent will review, verify, and record data into technology systems supporting department processes. Incumbent will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. Position contains risk which are managed through operational reviews, system checks, and adherence to procedures.

Requirements

• High school diploma or equivalent with three years of job related experience in business, finance, customer service and/or accounting/bookkeeping.
• Demonstrated ability to effectively lead, train and provide work direction to others.
• Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products.
• Ability to communicate effectively both verbally and in writing, strong customer service skills, organizational skills, and superb attention to detail.
• Ability to handle multiple priorities in a fast-paced and deadline driven environment.

Nice To Haves

• Bachelor’s degree in finance, business or related field.
• Previous experience in the securities or banking industry.
• Experience with brokerage systems.

Responsibilities

• Review and process incoming transfers via ACAT system
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
• Understand department procedures and required accountabilities in the area or department in which the incumbent works.
• Perform other duties and responsibilities as assigned
• Reduce risk by suggesting process changes or modifications as appropriate.
• Address escalated questions independently, seeking assistance from Team Lead or Manager as appropriate following established department procedures.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business
• 401(k) program with company-matching contributions
• health, dental, vision, life and disability insurance
• paid time-off plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED