Operations Associate II - Home Delivery

Best Buy Canada•Brampton, ON

7d•CA$18 - CA$19•Onsite

About The Position

This is a permanent part-time position for a Home Delivery – Post Operations Associate. As a Post Operations Associate, you will be part of a collaborative team that plays a key role in supporting the home delivery customer experience. You’ll work closely with stores, distribution centers, and delivery carriers to ensure orders are processed efficiently and customers receive exceptional service. Availability Requirements include Monday to Friday during standard business hours. Due to business needs, schedules may change.

Requirements

Minimum 2 years of administrative experience in a fast-paced environment
Minimum 1 year of customer service experience
Strong attention to detail with high accuracy in data entry
Intermediate to advanced skills in MS Excel, Word, and other Windows applications
Excellent communication skills with the ability to collaborate across teams
Ability to manage multiple priorities and adapt to changing business needs
A positive attitude and a strong commitment to teamwork

Responsibilities

Support the end-to-end flow of home delivery orders within established service standards
Work directly with stores and home delivery carriers nationally to resolve pending orders and customer return transfers
Ensure products are returned to stores or distribution centers within targeted timelines
Monitor and manage order flow between customers, carriers, and stores to prevent delays
Provide timely and accurate updates to internal partners regarding delivery status
Assist in resolving pre- and post-delivery issues, including inventory discrepancies
Deliver excellent customer service by supporting stores and addressing inquiries efficiently
Maintain accurate records and update systems with strong attention to detail
Handle sensitive customer information while strictly adhering to privacy and security standards