Operations Associate I - 37.5 Hours (Neeham - Highland Ave)

Eastern Bank•Needham, MA

3d•Onsite

About The Position

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Requirements

Ability to work independently.
Ability to multi-task in a fast-paced environment.
Technically literate.
Basic business acumen.
Professionalism.
Strong written and verbal communication skills.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn all there is to know about the products and services offered by the bank.

Nice To Haves

Outgoing self-starter.
Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service’ business.

Responsibilities

Manages the branch cash vault to within prescribed limits and serves as the vault custodian.
Masters the use of the bank’s cash forecasting system.
Serves as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.
Audits all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements.
Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures.
Opens deposit accounts and takes loan applications for various lending units.
Closes consumer loans.
Makes referrals to other bank business lines and third-party partners.
Handles routine account maintenance and other servicing issues.
Processes monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances.
Maintains safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).
Balances policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer.
Seeks guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration if written policy is unclear or there is any uncertainty.