Operations Associate & Delivery Driver

Rinse, Inc.•New York, NY

2d•Hybrid

About The Position

As a core member of our Local Operations team, you will play a critical role in executing both delivery and warehouse operations as we scale Rinse in New York. This hybrid role combines daytime route driving with operational support, ensuring orders are processed, quality-checked, and delivered on time. You’ll be the face of Rinse for our business customers while also supporting behind-the-scenes operations that keep the business running efficiently.

Requirements

Have a valid driver’s license with a clean driving record (DMV check required)
Must be Zipcar & Enterprise Eligible
Have a reliable 4-door vehicle
Have a GPS-enabled smartphone
Able to lift 50 lbs
Strong customer service and communication skills
Comfortable using tools like Slack, Google Docs, and mobile apps
Able to multitask and thrive in a fast-paced environment
Capable of working independently while collaborating with multiple teams
Willing to adapt, take ownership, and support a growing operation

Responsibilities

Drive delivery routes using your personal vehicle (Brooklyn & Manhattan)
Pick up and deliver laundry from our East Williamsburg warehouse
Provide best-in-class customer service to business clients
Ensure timely, accurate route execution and SLA adherence
Act as the face of Rinse during all customer interactions
Drive occasional routes to gain on-the-ground experience and support Valets as needed
Perform quality control and inventory checks on customer orders
Ensure orders are properly prepared and staged for delivery
Troubleshoot delivery and order issues in real time
Support Valets (drivers) throughout their shifts
Partner with Customer Care to resolve customer issues and special requests
Identify operational challenges and help improve processes
Assist with route coverage as needed