Operations Associate - DDA
About The Position
The Operations Associate (DDA) will perform general tasks of the bank's Branch and Central Operations, which requires knowledge of policies, procedures and practices. Provide branch support, within a specific section of the bank's internal operational activities, in accordance with the established systems and procedures. Perform clerical duties in support of Branch and Central Operations departments. Contact branches about returned checks, both by email and by telephone. Prepare and process charge backs. Correct and reprocess rejected transactions and transmit FED Return image items. Exercise independent judgment in some instances and with moderate supervision.
Requirements
- Must be flexible with his/her working hours and must be fully competent to work independently
- Must have valid driver’s license and be able to drive during any time of the day
- Able to lift and carry heave objects
- Excellent communication and leadership skills.
- Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- High School Diploma or equivalent or general education diploma
- One (1) year customer service, or related experience
- Specialized knowledge such as operation of office machine
Nice To Haves
- Must be able to operate basic office equipment (PC, typewriter, fax, copier, and telephone) as well as new and emerging technology, including but not limited to smartphones, tablet devices, digital signage, and monitors.
- Must be proficient in Microsoft Office.
Responsibilities
- Manage the Relationship: The nature of the position involves actively participating in multiple work-groups at one time and disseminating information across all levels of the organization.
- Participate/engage in all department meetings and team building events.
- Manage the Experience: Proactively role model our bank brand personalities and build meaningful connections with employees, customers and vendors.
- Represent/participate in Bank sponsored events and community outreach programs.
- Ensure involvement in department’s development, training, and cross-training.
- Manage the Business/Transactions: Process all ACH disputes and returns
- Process check disputes
- Process San Francisco FRB returns (Guam process)
- Process all NSF, ACH posting rejects, savings and checking posting rejects
- Prepare and process charge backs
- Process and print IRD for incoming FedReturns
- Prepare and process outgoing FRB FedReturns
- Prepare and process BTE for account transfers and wire transfers
- Reconcile utility coupons for various utility agencies
- Prepare statements and coupons for various utility agencies
- Prepare all recurring wire transfers and funds transfers
- Receive and process FRB check adjustments
- Review ACH/Check stop suspect reports
- Process US Treasury reclamations
- Prepare, process, and confirm OTCnet transactions
- Obituaries- places hold and caution on accounts, deactivate cards ATM accounts, and disable online/voice banking services
- Performs general task to the operations function which require knowledge of policies, procedures and practices
- Performs other assigned duties/tasks to meet the needs of the department and/or business.
- Manage the Risk: Ensure the timeliness of FRB return files and ACH returns are within timeframes
- Adhere to all State and Federal Banking Regulations to include Bank Secrecy Act/Anti-Money Laundering and other regulations applicable to job function
- Complete all bank mandated training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
