Operations Associate/Cardiac Monitor Technician- Medical/Surgical

Baystate Health • Springfield, MA

3d • Onsite

About The Position

Baystate Health is seeking an Operations Associate/ Monitor Tech (OA/MT) to join our Medical/Surgical team at Baystate Medical Center in Springfield, Massachusetts. Our Medical/Surgical team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Requirements

• GED or HiSET
• Basic Life Support - American Heart Association
• Successfully completes the required dysrhythmia/telemetry course within six weeks of hire.

Responsibilities

• Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.
• Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.
• Accurately uses hospital systems and maintains patient records, logs, forms, staffing assignments, schedules, supplies, and other unit documentation and resources.
• Supports Hospitalists and medical/surgical teaching teams with rounds, consults, follow-up appointments, daily assignments, and other operational needs.
• Observes cardiac monitors, reports abnormal rhythms, maintains monitoring equipment, provides one-to-one observation as required, and initiates appropriate emergency procedures.
• Maintains required departmental competencies, including telemetry/dysrhythmia training and CPR/BLS certification when applicable, and follows all established policies and procedures.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous PTO for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED