Operations Assistant - Flamingo Crossings Village

American Campus Communities•Bay Lake, FL

7d•Onsite

About The Position

The Operations Assistant is a multi-faceted position that may span multiple areas of the business or may be dedicated to a specific department based on the needs of the business and/or time of year. This role acts as support to the Operations, Office, Events, Reservations, and Facilities team(s) to assist in general operations, regular apartment Turnover periods, resident event implementation, and/or special project-based needs. This position will work closely with the team and vendors to ensure a smooth process and/or project completion according to ACC policies and procedures. This position is entry level, but serves as a high-impact support position in back-of-the-house related duties that provide our residents with the highest quality experience. Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Requirements

Knowledge of Microsoft Office Suite.
Knowledge of Basic office administrative tasks.
Skill in Communicating effectively, with internal and external customers, including vendors, management, and co-workers.
Skill in Administrative tasks such as data entry and audits.
Ability to Understand and carry out written or verbal multi-step instructions.
Ability to Perform routine work without little instruction.
Ability to Operate various types of tools and equipment safely and efficiently.
Ability to Read and interpret documents such as safety rules, operating, and maintenance instructions, and procedure manuals.
Ability to Drive a golf cart.

Responsibilities

Serve as a liaison between vendors and staff to include, but not limited to: vendor unit entry/oversight, collecting daily vendor assignment sheets, third-party and vendor property escorts, vendor set-up for events, etc.
Assist the Events Team to coordinate and follow-up with assigned tasks to include, but not limited to: calling in food orders to vendors/delivery services, assisting in event set-up and tear down, assist in generating marketing for the event including social media content, serve at assigned host stations during events (food, photography, greeter, prize table, etc.)
Assist in apartment inspections for damages, and preparation of units/bedspaces for occupancy in accordance with company standards and expectations during the regular unit Turnover process.
During regular unit Turnover process, assists in quality checks of completed work to ensure market ready status of the units or area of project.
Assist in audits and tracking as instructed by the Operations, Office, and/or Reservations Teams to include but not limited to: unit assignments, resident accommodation paperwork, key audits, damage walks, vendor completion lists, work order follow-up calls, etc.
Responsible for understanding and following the American Campus key policy.
Assist in updating property systems to support Reservations and Operations Teams in preparation and management of resident information and/or work orders.
Assist in completing daily duties as outlined in the American Campus Basic Operating Standards and Systems (BOSS) program in support of the Facilities Team.
Assist in keeping inventory and storing of office supplies.
Assist as needed with moving, unloading and storing supplies such as furniture or project supplies.
Attend all mandatory employee staff meetings and company safety meetings/webinars.
Provide excellent customer service to residents and vendors.
Serve as an American Campus representative and liaison in all interactions.